New Tool Improves Search Feature on TRICARE Web Site

FALLS CHURCH, Va. – Looking for information on the TRICARE Web site? Thanks to a new custom search tool, TRICARE beneficiaries can experience improved results on the TRICARE benefit information portal at The Google Custom Search technology directs users to the information they need with a few key words and the click of a mouse.

By using the world’s largest and most accessed search engine, TRICARE users can more easily find a wealth of information on topics such as finding providers, the various TRICARE healthcare plans, “what’s covered,” plan costs and much more.

“We want our beneficiaries to have a Web site that is easy to search and accessible,” said Army Maj. Gen. Elder Granger, deputy director, TRICARE Management Activity. “This should be another major improvement for them.”

The new search technology optimizes the TRICARE Web site experience for beneficiaries, providing more accurate results during a search for general TRICARE information.

The TRICARE beneficiary portal was also improved in 2007 with the implementation of a tool that delivers customized information. By entering a simple profile detailing duty status, location and plan, beneficiaries can receive a tailored Web site with the topics that most directly apply to them.

Improvements equal results.

According to 2008 E-Government Satisfaction results from the American Customer Satisfaction Index, TRICARE’s Web site was the most improved government news or information site – up seven points over 2007.

“This is quite an accomplishment considering the complexity of the TRICARE benefit and the depth of information on our Web site,” said Granger. “The TRICARE Web team has made great strides in responding to beneficiary needs. As more and more military families use the Web to find benefit information, we must seek new ways to deliver targeted information, quickly and more accurately.”

Plans also call for implementing the Google Custom Search tool on the TMA corporate portal also located on the front page of The corporate portal features a wealth of information about TMA such as studies and surveys, reimbursement rates, TMA policies and other programs under TMA.

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